Renter's FAQ

Getting Started | Renters

Choosing equipment

• Very much like Amazon, you might add numerous machines to your truck from quite a few proprietors and areas in a solitary request.
• You may search by make, model or equipment category (e.g. John Deere, SANY SY16, skidsteers).
• You can filter by equipment catergory (e.g. excavators, dozers, skidsteers).
• Once you find your machine, click Book Now, specify estimated job start date and minimum duration, and you’re ready to place your order.

Place Order

• Once your machines have been added to your cart, click the cart icon to review your order.

Payment methods

• We require an ACH or credit card during the checkout proccess.

Cancellation policy

• Undoings should be made something like 24 hours in the wake of accepting your transportation quote.

Usage limit and excessive wear

• Hardware can be used as long as 45 hours out of every week and something like 180 hours out of each month. Hourly overage charges will be determined on a favorable to rata premise.
• You will be charged for unnecessary wear to ground commitment apparatuses (GET), like front lines, pail teeth, hammer pieces, and moldboard edges.
• You will be charged for excessive wear to tire tread and undercarriage. Excessive wear occurs commonly when:
  • operating in heavy rock, abrasive material, sand, asphalt
  • overspinning
  • overloading or sideloading
  • damage presents as cuts, punctures, or chunks in tire

Insurance

• A business obligation insurance contract is required. A legitimate endorsement of protection (COI) will be submitted during account arrangement and will be kept on document.

Rental confirmation

• Please allow 2-4 hours for equipment owner to confirm availability.
• You will receive an email and text notification once your order is confirmed and in progress.
• In the unlikely event that the rental equipment is not available, we will notify you immediately and find a suitable replacement.

Receiving your equipment

• You will receive several email and text notifications during the transport of your equipment.
• An assigned site contact should be open through telephone to the transportation supplier during the vehicle of your hardware.
• The site contact should be at the dropoff area to get the gear from the transportation supplier.
• When your gear has shown up, the site contact should play out the mentioned checkin investigation to confirm the state of the hardware. This is a basic move toward safeguard you in case of unnecessary wear and harm claims.
• In the far-fetched occasion that the hardware appears to be hazardous, is very filthy, or harmed you will be reached by a gear administrator right away.

Operating your equipment

• Guarantee administrators lead an everyday stroll around investigation.
• Clean radiators and air channels everyday as characterized by the activity manual.
• Oil the relevant regions and connections as characterized by the activity manual.
• Maintain the following fluid levels as defined by the operation manual
  • Hydraulic. Note it may be necessary to operate the equipment.
  • Engine oil
  • Coolant
  • Diesel Exhaust Fluid (DEF)
  • Transmission oil
  • Differential and transfer case oil
• Consistently during activity, machine ought to be checked for mistake codes. If a blunder code is available, don't work the gear and contact Blackline Rentals right away.
• You will be answerable for any harm supported to gear that can be ascribed to non-conformance of these day to day activities.
• Harm or mishaps ought to be accounted for in 24 hours or less. On the off chance that the hardware is risky don't work and contact Blackline Rentals right away.

Returning your equipment

• You start the return process by contacting Blackline Rentals directly by phone.
• Before your hardware can be gotten, you should finish a review to confirm the condition, including any harm or inordinate wear. You will get email and text notices with a connection for you to play out this review. In case of a harm debate, you will require this examination as confirmation.
• Blackline Rentals will review the inspection immediately and contact you if there are any issues to be discussed.
• You are answerable for cleaning and reestablishing liquid levels before pickup. Extra charges will be applied in the event that the gear isn't returned in the condition it was gotten. Here is a typical rundown of things that ought to be tended to:
  • Cab, undercarriage, tires/tracks must be must be clean.
  • All fluid levels, including fuel, hydraulic, and diesel exhaust fluid (DEF), must be returned at their full level.
  • Air filters and radiators should be cleaned and blown out as performed during the daily operator walk-around inspection.
  • Ground engaging tools, such as cutting edges, bucket teeth, hammer bits must be reviewed and replaced if excessive wear or breakage has occurred.
  • Grease the applicable areas and attachments as defined by the operation manual.
  • Auxiliary hydraulic lines for attachments, such as hammers and thumbs, must be bled to relieve pressure.
• An assigned site contact should be open by means of telephone to the transportation supplier during the vehicle of your gear.
• The site contact should be at the pickup area to move the gear to the transportation supplier.

After your rental

• The final steps of the return process will occur once the equipment has been returned to the owner
  • The owner will perform a final inspection to verify equipment condition and that all fluid levels have been restored to pre-rental levels.
  • If any issues are discovered, we will contact you immediately.
• If at any time you’re unsure what to do or simply need help, you can contact us. We’re happy to answer your questions.

Pricing & Costs

Rental Rates

• Rental rates can be set or reset whenever by the gear Proprietor. The Proprietor will be given proposed market rental rates for their region and every particular hardware type. Proposed rates depend on EquipmentWatch's AED Green Book offering. AED gives state-of-the-art normal promoted rental rates obtained from north of 500 rental organizations across the US and Canada.
• Picked rental rates can not be brought down over 20% underneath the recommended rental rate, to keep a fair market climate.
• Read more about how AED Green Book calculates nation-wide rental rates here.

Post-Rental Costs

• Any post-rental movement will be charged toward the finish of the rental and will show up on the last charging explanation. Post-rental movement incorporates things, for example:
  • Hourly usage overages
  • Refueling fees
  • Cleaning fees (E.g. excessive dirt on the gear)
  • Any other service costs

Usage, Extensions, & Cancelation

• You'll get a transportation quote for the conveyance of each machine in no less than 30 minutes of submitting a request. The last transportation cost will show up on the month to month charging explanation soon after machine conveyance.

Usage, Extensions, & Cancelation

Usage Limit

• Gear can be utilized for 180 hours out of every month all through the length of the rental. All out use is determined aggregately over the whole rental, not determined inside every month the gear is utilized.
• For instance, a 3-month rental might utilize 540 hours across each of the three months. The accompanying model would be inside the 180-hour month as far as possible:
  • Month 1 - 100 hours of use
  • Month 2 - 300 hours of use
  • Month 3 - 140 hours of use
  • 3 Month Total - 540 hours of use

Overages

• Any hours over the total 180-hour utilization limit across the whole rental period will be charged toward the finish of the rental and will show up on the last explanation. The hourly overage rate depends on a similar day to day rental rate charged for the machine being utilized. Overage rates will be charged utilizing the accompanying estimation:
  • [hourly rental rate] x [cumulative overage hours across the rental period] = [overage charges]
• For instance, if a $9,000 month to month rental was utilized for 200 hours across multi month (20 hours over the 180 most extreme suitable month to month utilization), the overage charge would be as per the following:
  • Monthly Rate (includes 180 hours) - $9,000
  • Overage Charge (20 overage hours @ $50) - $1,000
  • Total Monthly Charge - $10,000

Early Returns

• Equipment may be returned prior to the estimated rental end date. Minimum rental length is 14 days.

Extensions

• Leaseholders are allowed to broaden rentals depending on the situation. Augmentation demands should be made 72 hours preceding the assessed rental end date or the hardware could be recovered.

Cancellation

• To get a full discount, retractions should be made no less than 24 hours before the principal machine in the request is gotten. Charges might apply for abrogations made after this period.

Transportation

Quote

• Transportation statements will be sent for each heap in somewhere around 30 minutes of request affirmation.

Billing

• Transportation costs will show up on a charging explanation not long after each machine has been conveyed to the place of work. Now and again, because of unexpected conditions, last expenses might contrast from the first statement. Any progressions will be conveyed to you right away.

Notifications

• You will get email and instant message warnings all through the conveyance of each machine.

Liability Coverage

Requirements

• We require confirmed evidence of general obligation protection inclusion to lease gear on Blackline Rentals. Checked confirmation of Business Auto Obligation is additionally required in the event that leasing on-thruway vehicles, for example, water trucks, dump trucks, administration trucks, or fuel/lube trucks. Polices should have $1 Million for each event or $2 Million total in inclusion least.
• Inclusion check is a one-time step that won't should be rehashed. Kindly permit Blackline Rentals 24 hours to check inclusion.

Inspections

Check-In & Check-Out Inspections

• Blackline Rentals will lead careful assessments at four places in each rental, giving both the hardware Proprietor and the gear Tenant the capacity to keep the stuff's condition by then in the rental.
• Each check-in & check out inspection includes:
  • Comprehensive 50-point inspection
  • Gear condition recording via photographs, videos, and written notes by inspectors
  • Formal Blackline Rentals review of all check-in & out inspections and photos in case of damage

Damage Coverage

Overview

• Our far reaching hardware harm waiver covers most reasons for unintentional harm.

Program Benefits

• No out-of-pocket costs for damage above $2,500
• No impact to existing insurance policy or premiums
• Provides primary damage coverage while gear is on rent

What's Covered?

• Our harm inclusion incorporates an All-Hazard strategy, and that implies most unintentional harm is covered except if abuse is found or it's particularly expressed as prohibited. A few instances of covered harm incorporate:
  • Accidental damage
  • Collisions
  • Earthquake
  • Falling objects
  • Fire
  • Flood
  • Hail
  • Ingestion
  • Overturns
  • Theft
  • Tornado
  • Vandalism
  • Other non-excluded perils

Per Machine Deductible

• In the event that harm surpasses $2,500, a deductible of $2,500 will be charged for each machine that is harmed. Any harm underneath $2,500 will be the obligation of the Leaseholder.
• Proof of general liability coverage is required.
• If the equipment is damaged while on rent, contact Blackline Rentels immediately.
• Inability to report serious harm inside a work day could negate the harm inclusion.

What’s excluded?

• The accompanying kinds of harm and misfortune are rejected from our approach. All substitution or fix costs because of these prohibitions are the obligation of the Leaseholder.
  • Blatant misuse or obvious disregard for the safe operation of the equipment
  • Civil authority: seizure, confiscation, destruction, or quarantine of property
  • Contamination or deterioration: corrosion, decay, fungus, mildew, mold, rust, etc.
  • Criminal, fraudulent, dishonest, or illegal acts: use and damage while committing a crim
  • Loss of use: delay or loss of market
  • Manufacturers’ specifications: use of machines outside of manufacturers’ specifications (i.e., overloading, improper fluids, etc.)
  • Mechanical breakdown: mechanical structure, electrical breakdown or malfunction
  • Missing property: unexplained or mysterious disappearance (i.e., shortage of property discovered on taking inventory)
  • Nuclear hazard: nuclear reaction, radiation, or radioactive contamination
  • Pollutants: release, discharge, seepage, migration, dispersal, or escape of pollutants
  • Temperature or humidity: dryness, dampness, humidity, or changes in or extremes of temperatures
  • Transit: machines are not covered during transit
  • Voluntary parting with title
  • War and military action: war, warlike action by a military force, insurrection, revolution
  • Wear and tear
  • Weight of load

Repair & Damage Reconciliation

Inspection Reports

• A prepared Blackline Rentals administration delegate will survey all review reports to decide the reason for harm and the party in question in view of what is found and when it was found during the rental lifecycle.

Machine Downtime Swaps

• Machines down in the field that can't be fixed notwithstanding best endeavors will be supplanted in the span of 4 days from the mark of breakdown.
• If the Owner is responsible for machine failure:
  • They will be responsible for like-machine replacement
  • If the Owner does not have a similar machine, a Blackline Rentels account manager will use their best efforts to find a similar replacement machine on the marketplace
  • The Owner will be responsible for transporting the machine back to their yard
  • The Renter will be credited for the days taken to replace the down machine
  • If the Renter is responsible for machine failure:
    • Rent for that machine will continue until a replacement machine has arrived onsite and is ready to work
    • The same Owner will get the right of first refusal to send a like machine, at the Renter’s expense
    • They will be responsible for the cost of transporting the down machine to the Owner’s requested service provider or back to the Owner’s yard (whichever the Owner chooses)

Damage Claims

• Blackline Rentals will deal with the whole harm claims process. Once submitted, Blackline Rentals will survey all look at/in assessments submitted for that rental to decide whether there is harm to that machine(s).
• On the off chance that harm is found, Blackline Rentals will dole out a party in question in view of every one of the four (4) examination reports, upkeep records, underside and oil test reports.
• Blackline Rentals will contact the party in question quickly by means of a harm notice which will give all insights regarding the harm, all examination reports, and a harm statement from a Blackline Rentals guaranteed specialist organization.
• In the event that the party in question is the Leaseholder, the Blackline Rentals confirmed supplier will lead the fixes to the detriment of the Tenant. Blackline Rentals will deal with this whole cycle, while keeping the two players refreshed about current status changes. Harm charges will show up on the following charging cycle proclamation as a detail charge. The two players will approach the harm report, the harm compromise statement, as well as the last work done.
• On the off chance that harm surpasses $2,500, a harm waiver guarantee will be submitted to JT Bates Protection Gathering in the interest of the Leaseholder. When the maintenance has been finished, Blackline Rentals will charge the party in question a deductible of $2,500 which will show up on the following charging proclamation.
• Assuming the harm is the shortcoming of the Tenant, Blackline Rentals maintains all authority to keep charging rent on that piece of hardware while it's being fixed to assist the machine Proprietor with recovering misfortunes for the down machine.

Preventative Maintenance

Overview

• Blackline Rentals gives appropriately kept up with machines by performing compulsory continuous protection support all through the length of each and every rental.
• Machine utilization following will characterize deterrent support spans which are proactively booked for like clockwork of purpose at each 250 hour and 500 hour time frame.
• 1,000 and 2,000 hour administrations will be the obligation of the gear Proprietor (Blackline Rentals can direct these administrations for an expense charged from the Proprietor's rental returns).
• Exceptionally prepared and Blackline Rentals confirmed mechanics guarantee that support is constantly performed accurately.

Preventative Maintenance Services Include:

• 50-point inspection and services record review
• Fuel, oil, and coolant checks
• Hydraulic filter replacement (500 + 1500-hour intervals only)
• Oil & filter replacement using OEM parts
• Diagnostic and condition monitoring
• Free non-critical and/or suggested future repairs report

Daily Walk-Around Inspection Responsibilities

• Renters are liable for guaranteeing all administrators lead a day to day machine stroll around examination and lubing, and that radiators and air channels are appropriately cleaned (extinguished) as characterized by the maker's activity manual (found in the glove box or behind the arrangement of each and every machine).
• Blackline Rentals keeps up with that Leaseholder will be considered completely answerable for directing these day to day walkarounds and lubing. The Leaseholder will naturally be considered liable for any harm supported to hardware that can be ascribed to resistance of these day to day activities. These harms will naturally be charged to the Renter.

Post Rental Cleaning and Prep

• Renters are responsible for cleaning and prepping all rented machines before transportation pick-up. Prep must be done to return the gear at the same level to which it was received, including but not limited to the following areas:
  • Cab must be cleaned
  • Undercarriage areas must be cleaned
  • Tracks and/or tires must be cleaned
  • Machine must be returned fully FUELED
  • Machine must be returned with DEF fluid full
  • Air filters must be cleaned/blown out
  • Radiators must be cleaned/blown out
  • Attachments
    • Hammers must be properly greased
    • Hydraulics must be bled
    • Wearables (e.g., cutting edges, bucket teeth, hammer bits) must be replaced if showing greater than 75% wear
• If the machine is returned without being cleaned and prepped to the proper levels mentioned above, the Renter will be charged on the following schedule:
  • Deep Clean: $1,000
  • Medium to minor cleaning: $500
  • Fuel: @ Retail rate plus a refill surcharge fee
  • Def fluid: @ retail rate plus a refill surcharge fee
  • Wearables: @ retail replacement prices plus labor @ $145.00 an hour

Jobsite Service Access

• Renter agrees to give (or get) Blackline Rentals formal written approval from jobsite management to allow certified Blackline Rentals service providers open access to maintain and service any Blackline Rentals rented gear while on-site whenever necessary. Renter also agrees to provide Blackline Rentals with any site specific safety training and PPE required before machine usage
• In the event of a necessary job site maintenance or repair visit, Blackline Rentals will ensure that Renter is given as much notice possible in order to make arrangements.
• Blackline Rentals also requires jobsite management to make Blackline Rentals rented equipment available after hours, during mornings, nights, and weekends or when feasible.
• Blackline Rentals will ensure that the jobsite contact receives ongoing communication about any maintenance and service activities, including but not limited to:
  • The name of the individual performing services
  • That entity’s qualifications and certifications
  • what services are being performed
  • arrival/activity/departure estimates

Credit, Billing, & Payments

Credit Approval

• Credit approvals are automatically run during every checkout to ensure a safe and secure rental experience. The credit approval process does not impact yours or your company's credit score and is conducted only once a year.
• Annual credit checks are mandatory to rent and are provided by Experian

Payment Set-Up

• Payment instructions will be emailed to the payment contact that you provide during checkout. Payment set up of an ACH(bank account) and/or credit card is a required one-time step

Billing Cycle

• You will be automatically charged when you place an order.

Payment Methods

• We require an ACH (bank account) or credit card when the order is placed.

Usage-Based Billing

• You will be charged based on the following industry schedule:
  • 3 days rolls up to one week
  • 3 weeks rolls up to one month
  • Week after week Model: A multi day rental compares to multi week and 3 days. 3 extra days rolls as long as multi week. The absolute charge for this rental will be fourteen days.
  • Month to month Model: A multi day rental compares to 2 weeks and 3 days. 3 extra days rolls as long as multi week. This carries the all out a long time to 3.The all out charge for this rental will be multi month.
  • Rentals that go past a 1-month charging cycle, will be charged supportive of rate in light of a 30-day month. Blackline Rentals will work out the day to day favorable to rata rate utilizing the accompanying recipe: Month to month Rental Rate/30 Days = Everyday Supportive of Rate.

Billing Statements

• You can view rental activity in real-time by accessing the billing statements online from the Blackline Rentels account.